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Harnessing AI for Enhanced Customer Service in Call Centers

IntroductionJennifer Lee, the Chief Operating Officer at Intradiem, shares her insights on the role of artificial intelligence (AI) in...

Harnessing AI for Enhanced Customer Service in Call Centers

IntroductionJennifer Lee, the Chief Operating Officer at Intradiem, shares her insights on the role of artificial intelligence (AI) in customer service call centers. She argues that while AI is a powerful tool, it cannot replace the human touch in customer service interactions.AI in Call Centers: A Double-Edged SwordAI has...